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Customer Support Guide

Discussion in 'Mineplex Guides' started by AAR2020, Oct 6, 2022.

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What to make next (2 votes)

  1. Moderators

    3 vote(s)
    20.0%
  2. Life of a Trainee

    2 vote(s)
    13.3%
  3. Becoming a trainee 3!

    6 vote(s)
    40.0%
  4. Mod-Sr Mod

    1 vote(s)
    6.7%
  5. Corruption, and how Mineplex attempted to end it

    4 vote(s)
    26.7%
  6. Members of the LT. The active Owners

    1 vote(s)
    6.7%
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  1. Paid Mineplex staff
    Working around the clock
    TRAINED IN SUPPORT
    IT'S THE CUSTOMER SUPPORT TEAM!!!!!!!!!!!!

    (*claps*)

    BASIC INFO

    Ok first up, for does who don't know, the Support is basically a staff rank that listens to questions and tickets from the community, as well as fix problems that are related to shop items, but on Bedrock, you can just do /fixpurchase but whatever.

    Current Team

    Toki: Member (De facto Vice)
    Cherdy: Member (De facto Vice)
    Mannalou: LEADER!

    Please be tuned this is unfinished. If any admins have better ideas, feel free to edit


    Thank you
     
    Posted Oct 6, 2022
    BlazeFire likes this.
  2. Thank you this was very helpful
     
    Posted Oct 7, 2022
    danb76 and Emiliee like this.
  3. Customer Support is like any other team but isn't a sr.mod team. More like the Build Team (thanks to @Ian923 for like reminding me) because it has no subteam and can't in via application or promotion. The members are picked by the project manager @Strutt20 or @Mannalou, the leader of the team. They are one of the only paid staff.
     
    OP OP
    OP OP Posted Oct 8, 2022
  4. That is an excellent overview, and thank you for putting your time into it.

    The support team is a unique team here at the mineplex and is responsible for the general tasks of proceeding tickets, helping community/staff members, etc. Because they are dealing with many complicated problems, it's a paid position.

    Nice to see your dedication and I hope to see you around!
     
    Posted Oct 9, 2022
  5. Awesome job on this guide! This will be very helpful for a lot of people. Thank you so much for the effort.
     
    Posted Oct 9, 2022
  6. The life of a Trainee would be amazing! Great guide.
     
    Posted Oct 9, 2022
  7. Thanks for the info!
     
    Posted Oct 9, 2022
  8. ALRIGHT THE POLLS HAVE BEEN DECIDED

    Becoming a Trainee (3)
    I'll do my best lol
     
    OP OP
    OP OP Posted Oct 9, 2022
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